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1. How far in advance should I make my reservation plans?
   The sooner, the better. Reservations are made on a first-come, first-served basis. Reservations to stay at Surrey or arrangements to put units up for rent can be done up to one year in advance. Owners can bank their units with RCI up to 2 years in advance to achieve ultimate trading power for an exchange into prime locations. Requests for reservations and exchanges through the Surrey Vacation Club can be made one year in advance. (Note: All maintenance fees for the year requested need to be paid before a request can be fulfilled.)
2. Why can't I stay in the exact unit I purchased? How can the units be booked up during the week that I own if I haven't made my reservation plans yet?
   Owners are deeded a specific unit and week number which is how we keep track of inventory. However, "floating time" is how owners are confirmed into a unit exactly like the one they purchased and they may travel during any week similar to the one they purchased. In the Surrey Vacation Club, owners are not limited to prime season or mid-season travel times because they purchase points and points can be utilized anytime. RCI owners who purchased mid-season ownership ARE limited to travel during mid-season at Surrey or off-season at another RCI resort.
3. What is and how do I use a bonus week?
   Bonus weeks were occasionally included with purchases related to RCI memberships. Bonus weeks are activated and issued upon the owner's request. We hold on to the actual certificates because they all have expiration dates on them. From the time the owner requests their certificates, they have approximately one year before it will expire. Bonus weeks are best used during mid or off-season because they have no trading power, Bonus weeks are utilized for "leftover" inventory and cost the owner a total of $189 for an extra week's vacation.
4. How does the rental program work?
   Select the dates you would like us to try to rent your unit. Upon confirmation of the dates set for rental, you will be sent a Rental Agreement and you are responsible for returning the signed Agreement to the Branson Office to validate the inventory as a rental. Until this document is received the unit and dates are considered an owner reservation. There is no guarantee on rentals because we have no control of the number of customers we have coming in requesting to rent a unit. At that point, they have the option to come and use the unit themselves or to bank the unit (or points). There are a limited number of units set aside each week throughout the year for rental purposes and it is to the owner's advantage to submit their requests as early as possible.
5. Who do I contact for my loan payment?
   Questions and options regarding your loan payment should be directed to Loan Administration.

   Surrey Vacation Resorts
   430 C. State Hwy. 165 S.
   Branson, MO 65616
   (417)332-8340

6. What are my maintenance fees used for?
   Maintenance fees are used for the day-to-day operations of your resort, as well as the refurbishment of the resort.
7. Are maintenance fees tax deductible?
   It is unlikely that you can write off maintenance fees or property taxes on your timeshare. However, please check with your accountant for verification.
8. Why do I have to pay maintenance fees before we use our week?
   It would be very difficult to track when each person's use year begins and bill them accordingly because each owner has a different Use Year Date. The fiscal year for the Associations begin on Jan. 1st and runs through December 31st. The recorded condominium documents also state that maintenance fees are to be due on Jan. 1st of each year.
9. Why do I have to pay maintenance fees before the building is complete?
   Although your building is not complete, you do have full usage of your points for exchange to other II resorts or other buildings at Surrey.
10. If I move, how do I change my address?
    Click Here and fill out your change of address form and hit the submit.
11. How to remove or add a name to a contract and/or deed due to a death, divorce, marriage.
    If the contract has not been deeded, the change can be made in writing with a certified copy of the death certificate, marriage license or other proper paperwork showing to whom the unit has been legally awarded. If the contract has been deeded, then appropriate paperwork will need to be filed with the county and your legal advisor should be consulted.
12. When will I get my deed?
    Once a building is complete, it will be at least 90 days before preparation of deeds will begin.
13. How long is it before my Interval International Membership effective?
    It usually takes about six to eight weeks after the initial purchase of your timeshare to process your membership.
14. How do I keep informed about the Resort once I return home?
    Grand Crowne Resorts publishes "The Traveler", a quarterly magazine, to keep our Owners up-to-date about happenings at the Resort, including special events and new construction. Plus you will be receiving II's quarterly magazine, Interval World, to let you know about new member resorts, popular vacation destinations and special vacation discounts. Also our Owner Services Department sends out a biweekly email and they are available to answer any questions and provide information and assistance. They can be contacted by email helpme@grandcrowneresorts.com.
15. How far in advance must I make reservations to visit Branson?
    Because Branson is such a popular vacation destination, we encourage you to always make reservations as early as possible. If you plan to visit over a holiday or during peak seasons (fall and Christmas), we suggest making reservations one year in advance. For other times during the year, less notice is needed.
16. Does the resort offer facilities for the physically impaired?
    Surrey Resorts and Grand Crowne Resorts tries to take care of all your special travel needs and does have units available that are in full compliance with all ADA rules and regulations. Advance reservations are recommended for these units.
17. May I bring my pet to the resort?
    We do have pet units available. These are limited, however, so advance reservations are recommended. Please see the Branson Information section for local pet lodging establishments.
18. If I am visiting Branson but not staying at the Resort, may I still use resort amenities?
    Surrey and Grand Crowne Owners are always welcome at the Resort and may take advantage of Resort amenities anytime. We also encourage you to attend our special weekly Owner events while you are in town. A schedule is available at the Towne Center Front Desk.
19. When are my maintenance fees due?
    Maintenance Fees are due annually on January 1st.
20. Can my unit be put into a trust?
    Yes, simply mail us a copy of the wording of the trust, and we will put the deed into the name of the trust.
21. How do I make an exchange to vacation at another resort?
    II/Vacation Club Points Members simply call Grand Crowne/Surrey Vacation Club toll free at 1-877-7SURREY ( 1-877-778-7739). Owners affiliated with RCI must submit a request in writing to the Owner Reservations Department in Branson to authorize banking a unit into your RCI account prior to requesting an exchange. All exchange requests are made by calling RCI at 1-800-338-7777. Please note: to achieve maximum trading power for future exchanges you need to bank as early as possible (up to 2 years in advance). You can also make an RCI exchange online.
22. What about children's activities at the Resort?
    The Branson area is well known for its captivating live entertainment, championship fishing, great outlet shopping and warm hospitality but many people are not aware that Branson also has many and varied activities for children. Branson is known at the "live entertainment capital" so it is no surprise that there are many shows that children would enjoy!
23. How do I rent out my unit?
    First, request your unit as if you are going to use it for a week from Grand Crowne/Surrey Vacation Club; be sure to state that it is for rental purposes. Owners not enrolled in II/Surrey Vacation Club Points Program must submit requested dates and unit type in writing to the Owner Reservation Department in Branson. Flexible Reservation Forms are available by request for owners convenience. Call 1-800-615-6511 Ext. 8706. You can also fill out a Flexible Reservation Form on line.

    Our reservations department will then send you a rental contract agreement that you must sign and return. Since the reservations department cannot guarantee rental, we advise you to contact other weekly condo rental companies as well or secure your own renter.

24. What are the benefits of Grand Crowne Ownership other than resort privileges?
    • Grand Crowne Travel, Discounts on All Inclusive Vacations, Cruises and More. Your full service provider on all areas of travel
    • All Branson Tickets, Theatre Discounts
    • Discounts at Surrey Inn
    • Owners Party
    • Surrey Vacation Club, Exchange Company Membership Paid
    • Resort Amenities Use
    • Centralized Location- Minutes to any Branson Attractions
25. Where can I find my contract number?
    In the upper right corner of the "Contract And Installment" page and also on the "Purchaser's Affidavit" page.
26. How can I give children usage under my contract?
    Send a letter stating your request along with the names, addresses, and phone numbers of the children to be given usage privileges.
27. What building is my unit in?
    This is shown on the "Purchaser's Affidavit" page of your contract.
28. Where is the resort located?
    View the Online Map
29. I need to email my question.
    You can email us at helpme@grandcrowneresorts.com or by filling out the form below and clicking to submit form. Someone from Owners Services will contact you with an answer.