This past winter’s weather was somewhat harsh with heavy rain, ice and snow. Grounds and construction teams have been hard at work washing, painting and repairing building exteriors and roofs, in addition to getting the fountain flowing again at Carriage Place. Inside maintenance and housekeeping deep cleans were taking place – painting, repairing, or replacing things in your units such as kitchen cabinets, windows, blinds, mattresses, TVs, flooring, house wares and linens.
Also during this past season, while the winds were strong, so was the focus of your management team. Additional improvements were being made to better serve you with training of staff, upgrading and standardizing processes, along with the creation and improvements of operation manuals. Things like uniforms and name tags, towel exchange and midweek cleans, PBX operator addition and check-in techniques and rental program and marketing improvements were also part of the efforts of this passionate team.
Spring is here but the change in season hardly guarantees any warm weather. We hope this year will be better than last year; it was hot! We were very pleased in our Owners’ Meetings to share with all of you many of our accomplishments. We are looking forward to our next Owners’ Meetings to share much more.
As Owners and guests arrived in March for Owners’ Week some new luggage carts were in place along with some new entrance mats, property signage, smoker’s urns, fresh tile in elevators, and a grand new flag at Grand Crowne Resort. Indoors, the recently resurfaced and painted spas welcomed Owners with improved, replaced pumps and jets. In the Fitness Centers, movement had taken place with mirrors added to compliment the equipment area’s new layout. Movement and activity also took place in the Hospitality room with it being remodeled and expanded in addition to the newest activities center located at the Grand Crowne Resort.
With a strong and talented team working for you each day, this Spring the grounds came alive with the colors of the season as new mulch was being placed, budding trees and bushes were groomed, and soon the sounds of mowing will fill the air in addition to the delightful scent of freshly cut grass. While the outsides of your resorts are blooming, we will be installing fresh new carpet and padding on the insides.
As Summer becomes Fall, we will continue to make progress at your resorts. A good variety of enhancements is planned, as shared at the Annual Owners’ Meetings. We are working on a “greener” check-in packet, and with that, creating an in-unit guest directory; and yes, even the dish soap is being upgraded back to the favorite green Palmolive. Plus, with families and children and little ones in mind, installation of baby changing stations in common area restrooms where needed; family activities with something for everyone including nature hikes and outdoor activities. And as the colors change this Fall on the outside, we are planning some color changes for the inside of the Owners’ Lounge at Carriage Place with a remodeling project.
Your properties at Crowne View Estates on Indian Point, Lodges at Crowne View and Crowne View Heights received a grand addition last August with the completion and official opening of the beautiful outdoor large L-shaped pool with red and blue tube slides, an oversized bubbling hot tub spa and kiddie pool with a bright white and yellow showering mushroom. This year is sure to be filled with more splish-splashing fun as the full summer season opens this Memorial Day, running through Labor Day. The new fenced pool patio area, complimented with patio tables, chairs and umbrellas is sure to be even more delightful with the completion and grand opening of the clubhouse this year. The clubhouse, decorated with welcoming awnings and fresh new sidewalks, invites Owners and guests into a lodge-type area keeping that themed nature loving feeling.
Inside you’ll find ladies and gents restrooms with changing areas and lockers to use while you utilize the brand new fitness room. You’ll be able to go in, relax and rejuvenate; sit at a table, watch the flat-screen TV, enjoy a refreshing beverage and something to eat at the lodge counter bar and grill! Have a snack or lunch with the family. Additionally, we have a front desk area inside the clubhouse. This on-site check-in is planned to begin this June and will be a 24-hour all year round front desk. Owners and guests will enjoy being able to check in right on property and get their vacation started right away!
Taking you over the Ozark hills to the east to The Lodges at The Great Smoky Mountains in Pigeon Forge, Tennessee, you’ll see the construction progress being made. Cabin number two, a 2-level lodge with two 1-bedrooms and two 2-bedroom lock-offs. This second cabin is framed, roofed and sided awaiting interior completion to house occupants sometime this season. Cabin 3’s footers and foundations are complete. The framing commenced in March on this 3-level cabin which will house three 2-bedroom and three 1-bedroom units and it shouldn’t be much longer until it also is complete and ready for occupancy.
Grand Crowne Resorts’ Biloxi, Mississippi property, Ocean View Vacation Villas continues to be a highly desired place for our Owners to vacation. It has been running at full occupancy levels since September of last year. We are excited about the wave of interest at this property and appreciate your understanding and patience while this property gets rolling.
Grand Crowne Resorts has experienced much growth and change over this past year and it will continue as we move through this year. Our every desire is for you to continue to enjoy your home resort and notice the pride, passion, and commitment we have for you to ”Experience the Difference” for many years to come!
Smith Toussaint, Vice President of Business Operations
Robin Neal, Executive Assistant to VP of Business Operations
Lorraine Bridgewater, Administrative Assistant
And our newest team member, William Murphy, Director of Resort Operations